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Technical Documentation Specialist

2 months ago

Belfast, United Kingdom Johnson Controls International Full time

About Johnson Controls International

We are a global leader in the development of innovative solutions for the built environment. Our mission is to transform the environments where people live, work, learn and play, by optimizing building performance, improving safety and enhancing comfort.

About the Role

We are seeking an experienced Technical Writer to join our team. As a Technical Writer, you will play a critical role in implementing our technical communications roadmap and supporting our product teams to fulfill their technical documentation requirements.

Key Responsibilities

  • Author high-quality technical content, including standalone and complex documents.
  • Liaise with engineering staff to develop accurate and clear product content.
  • Coordinate large documentation projects and follow established procedures and guidelines to produce high-quality content.
  • Create, update, and develop technical content in various formats, including PDF, HTML, and online documentation.
  • Continually seek improvement on the structure and delivery of technical content.
  • Adapt readily to changing work demands and solve most issues, while escalating and seeking help when necessary.
  • Understand complex information, attend product training and engineering team meetings to build product knowledge, and transform specifications and engineering documentation/illustration into high-quality technical content.
  • Communicate effectively with all levels of JCI personnel, work collaboratively with colleagues, and report the status of work regularly.

Requirements

  • Ability to work on site three days per week.
  • Master's degree in a writing or technical discipline (or bachelor's degree with relevant experience).
  • Minimum of two years' experience of writing and editing technical content.
  • Good understanding of document and revision control.
  • Good experience of sophisticated authoring tools to create well-formatted documentation, such as Microsoft Word, Oxygen, MadCap Flare, etc.
  • Ability to create technical illustrations using standard tools, such as Adobe Photoshop, Adobe Illustrator, Microsoft Visio, etc.
  • Ability to work effectively in a team environment.
  • Self-motivation, tenacity, flexibility, and reliability in approach to work.

Preferred Qualifications

  • Working knowledge in the Security physical access control domain.
  • Experience of using sophisticated Machine Translation technologies.