IT Support Specialist

4 weeks ago


Stevenage, Hertfordshire, United Kingdom SR2 Full time
Job Title: Junior Service Desk Analyst

Are you passionate about technology and eager to learn? We are seeking a Junior Service Desk Analyst to join our dynamic team at SR2. As a key member of our IT support team, you will provide high-quality support to our clients and help us deliver innovative solutions.

Key Responsibilities:
  • Provide first-line technical support for software users.
  • Handle incoming client calls, troubleshoot issues, and escalate when needed.
  • Manage and maintain support tickets, ensuring smooth handovers and timely responses.
  • Collaborate with various teams (DevOps, Development, Design) to resolve issues.
  • Create and update documentation for internal and external use.
What You'll Bring:
  • A passion for IT and problem-solving.
  • Strong communication skills, both verbal and written.
  • Ability to work both independently and within a team.
  • Attention to detail, organization, and multitasking abilities.
  • Familiarity with Microsoft Office and operating systems.

This is a great opportunity to be part of a collaborative and dynamic team that values versatility, innovation, brilliance, and engagement. We offer a supportive environment where growth, creativity, and continuous improvement are encouraged.


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