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Business Development Advisor

2 months ago

Leeds, Leeds, United Kingdom Post Recruitment Ltd Full time

Job Summary

We are seeking a highly motivated and results-driven Sales Development Representative to join our team at Post Recruitment Ltd. As a Sales Development Representative, you will be responsible for delivering excellent customer service, building and maintaining successful partnerships with customers, colleagues, and suppliers, and focusing on the achievement of long-term customer loyalty.

Key Responsibilities

  • Deliver Excellent Customer Service
    • Provide timely and effective responses to customer inquiries
    • Resolve customer complaints in a professional and courteous manner
  • Build and Maintain Successful Partnerships
    • Develop and maintain strong relationships with customers, colleagues, and suppliers
    • Identify and capitalize on opportunities to increase sales and revenue
  • Consistently Generate Profitable Sales
    • Utilize a range of techniques and resources to generate sales
    • Meet or exceed sales targets and revenue goals
  • Manage Customer Queries
    • Respond to customer inquiries in a timely and effective manner
    • Resolve customer complaints in a professional and courteous manner
  • Understand the Customer Cycle
    • Proactively target new customers and develop them into consistent live trading accounts
    • Identify and capitalize on opportunities to increase sales and revenue
  • Embracing Digital Channels
    • Proactively promote the webshop and other digital offerings
    • Utilize digital channels to enhance the customer experience
  • Collaborate with Customers, Colleagues, and Suppliers
    • Support with promotions, sales events, supplier days, and new product launches
    • Collaborate with customers, colleagues, and suppliers to achieve sales and revenue goals
  • Utilize IT Systems
    • Utilize IT systems such as M3, Vecta, and Microsoft Office to support the customer experience
    • Stay up-to-date with the latest IT systems and technologies
  • Support in Other Areas of the Branch
    • Support in other areas of the branch as required
    • Be flexible and adaptable in a fast-paced environment

Requirements

  • Experience
    • Experience of working in a highly competitive customer-focused role (B2B, B2C, retail/hospitality)
    • Experience of working within a sales/target-driven role
  • Skills
    • Customer-centric with a customer service background
    • Proactive sales via phone, face-to-face, and online
    • Flexible approach and ability to work under pressure
    • Ability to recognize sales opportunities
    • Ability to embrace change and new technologies