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Gaming Operations Manager
3 months ago
Casino Manager (Gaming)
Company Overview
Grosvenor Casinos stands as the premier casino operator in the UK, dedicated to providing top-tier gaming and leisure experiences within a framework that prioritizes responsible gambling. Our mission is to engage and entertain our patrons, ensuring they have unforgettable experiences that encourage their return.
Our casinos present a dynamic and fulfilling work environment, offering roles across various sectors of gaming and customer service, with ample opportunities for skill enhancement and career progression. As the largest operator in the UK, we provide numerous pathways for professional development.
At Grosvenor, we operate around the clock, committed to promoting responsible gambling while fostering an inclusive, diverse, and engaged workforce.
Position Overview
As a Casino Manager, you will play a pivotal role in creating thrilling experiences that captivate our guests. If you excel in leadership and have a passion for coaching and mentoring teams to achieve outstanding results, this role is tailored for you.
Your Responsibilities:
- Ensure an exceptional product and customer experience while adhering to responsible gambling principles across all gaming operations.
- Assist the Management Team in enhancing casino performance, utilizing a balanced scorecard approach that encompasses financial, customer service, and team metrics.
- Embody and promote our core values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Contribute significantly to a skilled management team focused on responsible gambling, customer satisfaction, and delivering a quality product, while managing shifts effectively.
- Foster a proficient team of versatile employees, ensuring they represent the Grosvenor brand across gaming, leisure, and food and beverage sectors, with a strong emphasis on gaming excellence.
- Actively drive sales while managing margins and costs to enhance casino profitability.
- Guarantee compliance with all regulations, particularly the Gaming Commission licensing requirements, and advocate for responsible gambling practices.
Qualifications:
- Possession of a PML license and expertise in all facets of casino gaming.
- Proven experience in managing a team within a service-oriented environment.
- A strong commitment to delivering an unparalleled customer experience.
- Exceptional managerial and communication skills, with the ability to collaborate effectively with a broader team.
Additional Information:
- Competitive Salary: We recognize your contributions and offer a salary that reflects your dedication and hard work.
- Comprehensive Rewards Package: In addition to a competitive salary, our rewards package includes various benefits, bonuses, and perks designed to make your role both fulfilling and rewarding.
- Structured Induction Program: Your success is our priority. We provide a thorough induction program to familiarize you with our values and culture, ensuring you are well-prepared for your role.
- Opportunities for Learning and Development: You will have the chance to learn and grow under the guidance of experienced professionals, using your unique flair to contribute to our team's success.
- Engaging Project Work: Participate in exciting projects that allow you to make a significant impact on our business, where your ideas and contributions are valued.
- People-Centric Culture: Grosvenor is dedicated to its people. Our supportive work environment equips you with the necessary tools to thrive.
- High-Performance Culture: Join a team that values high performance, setting ambitious goals and helping you reach your full potential.
- Commitment to Growth: At Grosvenor, growth is a core value. We are dedicated to fostering both individual and team development to ensure your success.
Seize the opportunity to become part of a people-focused organization that promotes a high-performance culture, where you and your team can collaborate, succeed, and grow together.
Grosvenor Casinos is committed to being an inclusive employer, ensuring we understand and meet the diverse needs of our candidates and customers. We strive to facilitate fair and equal access to our services.
