Casino Operations Manager
4 weeks ago
About the Job
As a Casino Manager at Grosvenor Casino Thanet, you will be responsible for delivering an exceptional experience for our customers. You will lead with energy and inspire your team to provide a great time, every time. Your focus will be on developing a strong team of multi-skilled employees who can deliver the Grosvenor brand experience across gaming, leisure, and food and beverage, with a particular emphasis on gaming excellence.
Key Responsibilities
- Develop a strong team of multi-skilled employees to deliver the Grosvenor brand experience.
- Deliver an excellent product and customer experience while upholding the principles of safer gambling.
- Drive the performance of the casino, measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence, and a quality product.
- Proactively drive sales and control margin and costs to drive casino profitability.
- Ensure the casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling.
What We Offer
- Salary - 32,304 + tips + bonus potential
- 28 days annual leave increasing with service
- Balanced 40-hour work week - Because we believe in work-life harmony
- Share of Tips - Your exceptional service is recognised with a share of the tips
- Life cover and private medical insurance
- Contributory Pension Scheme
- 50% Off All Food - Treat you and your family to delicious meals across our venues at half the price
- Team Incentives & Events - Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
- Career Growth - We're invested in your future, offering opportunities to develop and grow within the company
Additional Information
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