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Events and Meetings Operations Coordinator

3 months ago

Adamsdown Cardiff, United Kingdom Mercure Cardiff Holland House Hotel & Spa Full time

Join a dynamic team at Mercure Cardiff Holland House Hotel & Spa that values your contributions:

  • Attractive cash incentives for referring new team members, with terms and conditions applicable.
  • Recognition for long service, including cash bonuses and complimentary overnight stays after two years of service.

We believe in rewarding your dedication with the following benefits:

  • Complimentary meals during your shifts.
  • Incentives based on sales performance and initiative recognition.
  • Access to discounted or complimentary leisure facilities specific to the hotel.
  • Free parking available at the hotel.
  • Opportunities for discounted stays at our hotels, or even complimentary stays as part of our rewards and recognition program.
  • Personal development opportunities within the hotel group brand portfolio.
  • Fully funded apprenticeship programs, subject to terms and conditions.
  • Annual holiday entitlements, including bank holidays.
  • Option to purchase additional holiday entitlements.
  • Enrollment in a pension scheme.

Are you the right fit for this role?

  • Eager to learn and grow.
  • Positive demeanor that enhances guest experiences.
  • Friendly and compassionate approach.
  • Enjoys collaborating within a team environment.
  • Driven and committed to excellence.
  • High standards of service delivery.
  • Strong organizational and time management abilities.
  • Resilient, creative, and capable of multitasking under pressure.
  • Proficient in English to facilitate effective communication with the kitchen team.
  • Flexible availability for morning, afternoon, evening, and weekend shifts.
  • Passionate about food and dedicated to providing exceptional customer experiences.
  • If you possess the skills and experience for the role of Events and Meetings Operations Coordinator, we encourage you to consider this opportunity.

About the Role:

As an Events and Meetings Operations Coordinator, you will oversee the operations related to meetings and events, ensuring an outstanding experience for guests and members. Your responsibilities will include:

  • Supervising the operations of meetings and events.
  • Communicating and delegating tasks according to daily function sheets.
  • Working across various areas including the bar, restaurant, and room service.
  • Welcoming guests with a courteous and friendly attitude.
  • Adhering to cash handling protocols.
  • Addressing guest inquiries promptly and efficiently.
  • Maintaining cleanliness in work areas.
  • Planning, organizing, and managing daily operations.
  • Ensuring compliance with brand standards.
  • Representing the needs of the team effectively.
  • Supporting the Food and Beverage department in achieving financial goals.
  • Assisting the Meetings and Events Manager in training and developing team members.
  • Participating in annual and mid-year performance reviews for team members under your supervision.
  • Complying with hotel security, fire regulations, and health and safety legislation.
  • Adhering to local licensing laws.
  • Being environmentally conscious.
  • Collaborating with other departments as needed and fostering positive working relationships.