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Assistant Store Manager

2 months ago


Hitchin, Hertfordshire, United Kingdom Frasers Group Full time

**About Flannels**

Flannels is a luxury fashion retailer that offers an extensive range of high-end brands to men and women. As a key player in the premium sector, we are committed to delivering exceptional customer service and driving sales growth.

**Job Summary**

We are seeking an experienced and driven Assistant Store Manager to join our team at Flannels. The successful candidate will be responsible for maximizing sales, managing the performance of the sales team, and ensuring exceptional customer service is delivered at all times.

**Key Responsibilities**

  • **Sales Performance**: Maximise sales turnover to exceed required targets and identify opportunities to continually improve performance.
  • **Team Management**: Manage and motivate the performance of the sales team to ensure sales targets are met and exceeded.
  • **Customer Service**: Ensure exceptional customer service is delivered at all times, providing a high level of brand awareness and product knowledge.
  • **Store Presentation**: Manage the presentation and merchandising of seasonal stock in line with Head Office directives.
  • **Market Awareness**: Maintain an awareness of current and market trends, understand forthcoming customer promotions, and monitor local competitors.
  • **Administrative Tasks**: Ensure all paperwork, policies, and procedures are carried out efficiently and accurately.

**Requirements**

  • **Retail Experience**: Previous retail experience within the premium sector is preferred.
  • **Leadership Skills**: Excellent communication, planning, and organisational skills.
  • **Analytical Skills**: Excellent analytical skills, the ability to interpret financial and sales data.
  • **Brand Awareness**: A high level of brand awareness and product knowledge.
  • **Local Knowledge**: An awareness of the local area.

**Benefits**

  • **Commercial Bonuses**: Weekly/Monthly & Quarterly Commercial Bonuses.
  • **Stocktake Bonuses**: Stocktake Bonuses.
  • **Commission Led Bonuses**: Commission led bonuses across a wide range of products.
  • **Long Service Awards**: Long Service awards.
  • **Fearless1000 Incentive Scheme**: Eligibility for the Fearless1000 Incentive Scheme.
  • **Holiday Entitlement**: 28 Days Holiday.
  • **Uniform Discount**: 40% Instore Uniform Discount.
  • **Gym Membership**: Discounted Gym membership.
  • **Group Wide Discount**: Group Wide 20% Discount across all Frasers Group brands.