Help Point Advisor

4 weeks ago

Gateshead, Gateshead, United Kingdom Shared Services Full time

Job Title: Help Point Advisor

Job Summary:

We are seeking a skilled Help Point Advisor to join our Shared Services team. As a Help Point Advisor, you will be responsible for delivering exceptional customer service to internal and external clients, ensuring a seamless experience for all stakeholders.

Key Responsibilities:

  • Provide product and service information to customers, answering queries and resolving issues in a timely and professional manner.
  • Ensure excellent customer service standards are met, maintaining a high level of quality and efficiency.
  • Handle incoming telephone calls and emails, responding to customer inquiries and resolving complaints in a professional manner.
  • Document customer interactions, updating internal systems and ensuring accurate records are maintained.
  • Coordinate and respond to client quotes, queries, and instructions, adhering to relevant Service Level Agreements (SLAs).
  • Identify and escalate priority issues, resolving disputes and diffusing complaints in a professional manner.

Requirements:

  • Excellent customer service skills, with good communication and administration skills.
  • Effective time management, able to deliver against client SLAs and meet deadlines.
  • Demonstrates an investigative and can-do approach, with a willingness to learn and adapt.
  • Computer literate, with the ability to effectively use Microsoft Office and other common management and CRM software programs.

What We Offer:

  • The opportunity to be part of a dynamic and growing organization, with a focus on employee development and well-being.
  • A range of benefits, including employee ownership, paid volunteering days, and access to exclusive deals and discounts.
  • Training and development opportunities, to help you grow and progress your career.

Our Commitment to Diversity, Equity, and Inclusion:

Churchill is an inclusive, equal opportunity employer, committed to ensuring that all candidates are treated fairly and with respect and dignity.

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