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Business Process Improvement Consultant

2 months ago

StainesuponThames, Surrey, United Kingdom ADP Full time
{"Job Title": "Business Process Improvement Consultant", "Job Summary": "We are seeking a highly skilled Business Process Improvement Consultant to join our team at ADP. As a key member of our Business Excellence team, you will be responsible for identifying and leading strategic BPI initiatives to deliver significant benefits to ADP UK, Ireland, and South Africa.

Responsibilities:

* Identify opportunities for new strategic BPI initiatives based on in-depth understanding of ADP UKISA and ESI objectives and analysis of organizational data.
* Design and lead workshops utilizing process improvement and change leadership methodologies to drive strategic improvements across ADP UK, Ireland, and South Africa.
* Drive and take ownership of both incremental and transformational change through BPI initiatives as required to meet objectives.
* Develop strong relationships with senior stakeholders, including at ExCom and ESI level, demonstrating the value delivered by BPI and ensuring they are bought in and aligned with BPI initiatives.
* Engage stakeholders at all levels to ensure alignment and buy-in for BPI initiatives and proposed changes.
* Carry out in-depth data analysis, ensuring that decisions are data-driven and that benefits are quantified and measured.
* Document processes, together with supporting documentation such as standard operating procedures.
* Hold stakeholders accountable for delivering on time and to the required level of quality.
* Escalate issues appropriately, providing potential resolution options.
* Manage the scope of initiatives and ensure that any scope creep is well-controlled.
* Provide BPI and change management expertise, guidance, and support to project teams and stakeholders during the implementation of changes identified through BPI initiatives.
* Successfully project manage the implementation of changes identified through BPI initiatives where required.
* Report on progress to senior stakeholders, including ESI, ExCom, senior R&D, and Product leaders.
* Act as UKISA lead on ESI initiatives, working closely with the ESI Service Delivery team to ensure that both ESI and UKISA objectives are achieved.
* Build the brand of the UKISA Business Excellence BPI team within UKISA and ESI, for example, by acting as a champion for BPI and presenting at UKISA town halls.
* Provide thought leadership, identifying and evaluating new BPI tools for use in UKISA.
* Develop strong networks within ADP globally, identifying and sharing best practices with other countries and business units within ADP.
* Deliver training to associates on BPI Lite, BPI Practitioner Program, and Change Lite, fostering a culture of continuous improvement.

Requirements:

* Preferably graduate level or equivalent.
* 3 years'+ operational experience, preferably in payroll/Human Capital Management.
* Significant BPI experience.
* Experience of successful change leadership.
* Experience of leading cross-functional project teams.
* Experience of senior stakeholder management.
* Experience of matrix management.

Competencies and Skills:

* Ability to work on own initiative.
* Strong leadership, communication, negotiation, and interpersonal skills with the ability to effectively present complex information to and influence stakeholders at all levels of the organization, including ExCom and ESI.
* Ability to present effectively to stakeholders at all levels and to both small and large groups.
* Collaborative approach.
* Able to build relationships and a strong network at a senior level in the UK, at an ESI level, and with BPI and Business Excellence teams globally.
* Focused on delivery, able to identify potential risks to delivery of BPI initiatives early and work proactively to mitigate them.
* Strong project management skills with the ability to own and drive projects to successful completion.
* Highly organized, proactive, and flexible, able to work on own initiative and to effectively prioritize workload.
* Excellent analytical and problem-solving skills with the ability to gather and interpret complex data to drive decision-making.
* Proficient in the use of Microsoft Visio and Blueworks.
* Proficient in the use of Lean 6 Sigma methodology.

Travel to other ADP sites will be required.

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