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Front Office Supervisor

2 months ago

Bristol, Bristol, United Kingdom Radisson Hotel Group Full time
Radisson Hotel Group: A Leader in Hospitality

We are a global hotel group with a passion for delivering exceptional guest experiences. Our team is dedicated to creating memorable moments for our guests, and we're looking for a talented Front Office Supervisor to join our dynamic team.

About the Role

As a Front Office Supervisor, you will be responsible for leading our front office team and ensuring that every guest interaction is a positive one. You will be the face of our hotel, providing a warm welcome and ensuring that our guests feel valued and cared for.

Key Responsibilities
  • Supervise and lead the front office team to deliver exceptional guest service
  • Ensure that all aspects of the guest journey are delivered to the highest level
  • Manage the front desk and reservations process to ensure seamless guest check-in and check-out
  • Collaborate with other departments to ensure that guest needs are met
What We Offer

We offer a competitive compensation and benefits package, including:

  • Special rates for our team members and their families while traveling and staying in our hotels
  • Opportunities for career growth and development through our Radisson Academy
  • Contributory pension scheme and life assurance
  • Complimentary meal on duty
  • Uniform
  • Access to the Employee Assistance Programme through UNUM
  • Fantastic opportunities to progress
  • 28 days holiday for full-time team members
  • Free use of our leisure, pool, and gym facilities at off-peak times
Requirements

To be successful in this role, you will need:

  • Flexibility and a positive attitude
  • An eye for detail
  • Excellent communication and problem-solving skills
  • Experience in a similar position is beneficial but not essential

We are looking for a talented and motivated individual who is passionate about delivering exceptional guest service. If you are a team player with a positive attitude and a passion for hospitality, we would love to hear from you.

Housed in an iconic 18-storey high-rise, our hotel in Bristol is a great place to work and live. We offer a warm welcome to our guests and a fantastic working environment for our team members.