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Senior Operations Manager
2 months ago
Job Summary:
Falck Fire Services UK Ltd is seeking a highly skilled and experienced Senior Operations Manager to lead our night site operations team. As a key member of our Senior Management Team, you will be responsible for delivering exceptional service to our customers, ensuring the site is ready and competent to deliver services 24/7, and maintaining professional competence in operations management and strategic emergency management.
Key Responsibilities:
- Lead and manage the site operations team, supporting and assisting them in their direct report management and ensuring succession planning is in place.
- Ensure all operational procedures are clearly drawn up and stored within the quality management system (GEMS) and understood by all staff.
- Own and execute the operational delivery plan to fulfill all internal and external KPIs, contractual obligations, and legal requirements.
- Ensure dedicated monitoring of the Tunnel 24 hours a day, 7 days a week, 365 days a year.
- Ensure patrolling services are completed as set out in the Service Contract and produce an activity report to record the results of its activities.
- Ensure monitoring, inspection, and maintenance of equipment is carried out in line with the service definitions.
- Ensure risk prevention activities are performed by the FLOR Team as set out in the service definitions.
- Complete all monitoring and reporting requirements both internally and externally as required on a monthly, quarterly, and annual basis.
- Satisfy all requirements as set out in the contract Reporting and Performance Review.
- Ensure safe working practice is undertaken at all times to meet QHSE KPIs, meet QHSE improvement plan objectives, and minimize risk.
People Management:
- Lead and manage the site operations team, supporting and assisting them in their direct report management and ensuring succession planning is in place.
- Set individual performance goals for direct reports and conduct regular 1:1 meetings to monitor progress and develop through performance planning, training, and support.
- Conduct regular team meetings to ensure effective communication and team building.
Stakeholder Management:
- Undertake additional project work as required, including support for business development.
- Responsible for the commercial and financial viability of the contract.
- Be committed to and assist in the planning of own continuing professional development.
Requirements:
- Demonstrable experience working at senior level in and strong working knowledge of UK fire, medical, and security standards, regulations, and legislation.
- Ability to work within limited supervision.
- Ability to demonstrate strong IT skills, including Excel and reporting.
- Good management, organizational, and interpersonal skills.
- Ensure high levels of data protection and security at all times.
- Basic French speaking (Lessons will be provided on key phrases).
Benefits:
- Cycle to work scheme.
- Employee discount.
- Health & wellbeing programme.
- Life insurance.
- On-site parking.
- Sick pay.
