Senior Operations Manager

1 month ago

Folkestone, Kent, United Kingdom Falck Fire Services UK Ltd Full time
Job Description

To succeed in this role, you will be a key member of the Senior Management Team, responsible for leading service delivery to meet key performance indicators in customer service, QHSE, commercial performance, and operational efficiency.

Key Responsibilities
  • Ensure the Site is ready and competent to deliver services 24 hours a day, 7 days a week, 365 days a year.
  • Remain fully up to date with all relevant changes to legislation and with international and local best practice in the delivery of core services.
  • Maintain professional competence in operations management and strategic emergency management.
  • Ensure all operational procedures are clearly drawn up and stored within the quality management system (GEMS) and understood by all staff.
  • Own and execute the operational delivery plan to fulfill all internal and external KPIs, contractual obligations, and legal requirements.
  • Ensure dedicated monitoring of the Tunnel 24 hours a day, 7 days a week, 365 days a year.
  • Ensure patrolling services are completed as set out in the Service Contract and produce an activity report to record the results of its activities.
  • Ensure monitoring, inspection, and maintenance of equipment is carried out in line with the service definitions.
  • Ensure risk prevention activities are performed by the FLOR Team as set out in the service definitions.
  • Complete all monitoring and reporting requirements both internally and externally as required on a monthly, quarterly, and annual basis.
  • Satisfy all requirements as set out in the contract Reporting and Performance Review.
  • Ensure safe working practice is undertaken at all times to meet QHSE KPIs, meet QHSE improvement plan objectives, and minimize risk.
People Management
  • Lead and manage the site operations team, supporting and assisting them in their direct report management and ensure succession planning is in place.
  • Ensure all FLOR crews have been given training on how to take localized control of the SAFE and make fine-tuning adjustments to the automatic system.
  • Ensure MOC is kept up to date for all FLOR by completing regular exercises and training in the implementation and interventions of the Salamander Plan.
  • Set individual performance goals for direct reports and conduct regular 1:1 meetings to monitor progress and develop through performance planning, training, and support.
  • Where appropriate, conduct all aspects of people management including recruitment, disciplinary, grievance, and training in partnership with People & Culture.
  • Conduct regular team meetings to ensure effective communication and team building.
Stakeholder Management
  • Undertake additional project work as required, including support for business development.
  • Responsible for the commercial and financial viability of the contract.
  • Be committed to and assist in the planning of own continuing professional development.
  • Ensure all FLOR staff work within the scope of the Health and Safety Policy and Drugs and Alcohol Policy.
  • Any other reasonable Management instruction.

Requirements include demonstrable experience working at senior level and strong working knowledge of UK fire, medical, and security standards, regulations, and legislation. Ability to work within limited supervision, strong IT skills, and good management, organizational, and interpersonal skills are also required.

Benefits include a cycle to work scheme, employee discount, health & wellbeing programme, life insurance, on-site parking, and sick pay.

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