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Design Technician

2 months ago

Preston, Lancashire, United Kingdom ENWL Full time
About the Role

We are seeking a highly skilled Design Technician to join our Domestic Connections team at Electricity North West. As a key member of our team, you will be responsible for designing and managing low voltage electricity connections related projects on our distribution system.

Key Responsibilities
  • Design, value, quote, and manage LVSSA and Single/Three Phase service alterations, low voltage statutory connections, and associated diversion and reinforcement work.
  • Ensure all new connections related infrastructure is designed in accordance with current Electricity North West licence conditions, policy, and standards.
  • Provide first-class customer service by taking a proactive approach to customer interactions.
  • Manage customer complaints and support lead planners and managers with more complex issues.
  • Meet guaranteed standards of performance targets (GSOP) and licence condition 15 standards for non-contestable connection services.
  • Develop lowest cost design solutions in accordance with the common connections charging methodology while maintaining Electricity North West policy and standards of compliance.
  • Input data for Ofgem reporting purposes and provide accurate forecasts of information for projects under control.
  • Supervise, train, and mentor trainee/graduate engineers, and approve other engineers' work as required.
Requirements
  • Excellent customer service skills and ability to deliver a 10/10 level of service.
  • Good understanding of low voltage network design and experience with electrical engineering design and practices.
  • Understanding of Construction Design Management regulations relating to domestic projects.
  • Self-driven and able to work under pressure to meet business and regulatory targets.
  • Commercial awareness and ability to work flexibly and adapt to changing circumstances.
  • Good team working and interpersonal skills, excellent IT skills, and analytical reasoning.
  • Excellent communication skills and ability to work well under pressure.
  • Pragmatic problem-solving approach and full clean driving licence.
What We Offer
  • Generous salary of up to £44,000.
  • Annual bonus scheme.
  • Twenty-six days annual leave increasing with length of service.
  • Employee rewards portal offering discounts on well-known brands.
  • Market-leading contributory pension scheme.
  • Employee assistance programme and opportunity for professional development through our L&D function.