Patient Liaison Admissions Officer

1 month ago


London, Greater London, United Kingdom The London Clinic Full time
Job Summary

We are seeking a highly skilled and experienced Patient Liaison Admissions Officer to join our Customer Services team at The London Clinic. As a key member of our team, you will be responsible for ensuring that patients are financially cleared and pre-authorised prior to admission/appointment, and for maintaining accurate and up-to-date information on the hospital database applications during the patient journey.

Key Responsibilities
  • Ensure all patients are financially cleared and pre-authorised prior to admission/appointment using relevant systems and processes.
  • Maintain accurate and up-to-date information on the hospital database applications during the patient journey.
  • Ensure self-pay agreements for each visit are signed and scanned to the patient booking file and action financial transactions to maximise revenue capture and reduce any financial risk.
  • Maintain close liaison with patient, Consultant Secretary, Ward, Clinical Site Teams, and Medical Insurance Companies for extended stay patients, facilitating medical reports/PMI extensions as necessary.
  • Communicate efficiently and professionally to all internal and external stakeholders and respond timely to client calls, emails.
Requirements
  • Ability to manage a diverse workload within a fast-paced, admin-based environment.
  • Excellent written and verbal skills, working empathetically and to treat patients and colleagues with respect and dignity.
  • Strong sense of patient focus, and delivering exceptional customer service in a healthcare setting.
  • Strong IT skills, and experience with Microsoft Office package.
About The London Clinic

The London Clinic is a leading private hospital in the UK, with a reputation for excellence in patient care and service. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we welcome applicants from underrepresented groups.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).



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