Accommodation Office Team Leader

1 month ago


Manchester, United Kingdom Hollywood Bowl Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Hollywood Bowl Group. As a Team Leader, you will be responsible for leading and inspiring our team on shift, ensuring that our customers have an unforgettable experience in our centres.

Key Responsibilities
  • Lead and motivate the team to deliver exceptional customer service
  • Ensure that our customers have an enjoyable and excellent value-for-money experience
  • Manage and coordinate the day-to-day operations of the centre
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to achieve business objectives
Requirements
  • Experience of supervising a team in a fast-paced environment
  • Excellent customer service skills, with the ability to communicate at all levels
  • High energy and the ability to work in a dynamic and ever-changing environment
  • Flexibility with working hours and shift patterns
  • Basic literacy and numeracy skills
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • Access to apprenticeship programmes and in-house management training
  • Opportunities for career progression and advancement
  • A fun and supportive work environment
About Us

Hollywood Bowl Group is a leading provider of experiential family entertainment, with 74 centres across the UK and 13 centres in Canada. We are passionate about bringing families and friends together for affordable fun and healthy competition. We value diversity and inclusion, and are committed to creating a working environment that promotes equal opportunities.



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