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Care Home Administrator
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Care Home Administrator
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Care Home Administrator
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Care Home Administrator
2 months ago
About the Role
We are seeking an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. As a key member of our administrative team, you will provide the General Manager with the support needed to ensure the efficient running of a high-quality home.
Key Responsibilities
- Promote a warm and welcoming environment for residents, staff, and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance and conversion of enquiries
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home-based staff
- Provide advice and guidance to employees on queries using HR tools and resources
- Ensure all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications
Requirements
- Experience in a customer-facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritize
- Proficient user of Microsoft, specifically Word, Excel, and Outlook
- CIPD qualification would be beneficial
Benefits
- Rewarding Excellence bonus, meaning you will be financially rewarded for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer-a-friend scheme, earning up to £500 per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
