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Customer Service Team Leader

2 months ago

Hamworthy, United Kingdom The Work Shop Resourcing Ltd Full time
Customer Service Supervisor

The Work Shop Resourcing Ltd is looking for a dedicated Customer Service Supervisor to enhance our team. The successful candidate will oversee and guide the customer service and sales personnel, manage daily operations, execute sales initiatives, maintain comprehensive records, and address customer inquiries and concerns.



Key Responsibilities:
  • Oversee and guide the customer service and sales personnel to ensure outstanding performance and compliance with high standards.
  • Manage daily operations, offering support and direction to team members to meet sales objectives and customer satisfaction.
  • Formulate and execute sales initiatives to stimulate business growth and achieve organizational goals.
  • Keep thorough records of sales performance, customer interactions, and team activities.
  • Promote a collaborative and efficient team atmosphere, encouraging flexibility and adaptability.
  • Address customer inquiries and issues swiftly and professionally, ensuring positive outcomes.
  • Work closely with management and other departments to synchronize sales and customer service efforts with broader business objectives.
Requirements:
  • Demonstrated experience in a supervisory role within customer service and sales, ideally in the body jewellery or tattoo sector.
  • Strong leadership capabilities with the ability to inspire and manage a high-achieving team.
  • Detail-oriented with exceptional organizational and multitasking skills.
  • High level of personal accountability and dedication to achieving results.
  • Outstanding communication and interpersonal abilities.
  • Enthusiastic and driven, with a positive outlook and a team-oriented approach.
  • Ability to excel in a fast-paced, dynamic setting.
  • Flexible and adaptable, capable of managing shifting priorities and demands.
  • On-site presence is required; this position is not remote.