Compliance Officer

7 days ago


Manchester, United Kingdom NJR Recruitment Careers Full time

Job Summary

NJR Recruitment Careers is seeking an experienced Quality and Compliance Analyst to join our team. As a Quality and Compliance Analyst, you will play a pivotal role in ensuring the management of the complaint handling service and compliance processes.

Key Responsibilities

  • Ensure complaints are handled efficiently and expediently, delivering good customer outcomes while being managed within the company's agreed policies and procedures and client requirements.
  • Drive the management of complaint handling, including investigating, analyzing, and writing complaints responses, working with the relevant internal and external stakeholders.
  • Work with the relevant Head of Functions where required to negotiate claim settlements with individual complainants.
  • Collaborate with cross-functional teams to identify and implement process improvements to enhance the complaint handling service.

Requirements

  • Proven experience in quality assurance, compliance, or risk management in a similar role.
  • Strong analytical and problem-solving skills, with the ability to investigate and resolve complex complaints.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.

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