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Quality Assurance Specialist

2 months ago

Manchester, United Kingdom NJR Recruitment Careers Full time

NJR Recruitment Careers: Quality and Compliance Analyst Role

£30,000

FULL REMOTE

NJR Recruitment Careers is partnering with a leading Pensions provider to recruit an experienced Quality and Compliance Analyst. This client is known for its strong focus on practices, people, products, and technology, with a commitment to continuous improvement and innovation. The successful candidate will join a remote team and play a pivotal role in ensuring the management of the complaint handling service and compliance processes.

Key Responsibilities:

  • Complaint Handling: Ensure complaints are handled efficiently and expediently, delivering good customer outcomes while being managed within the business's agreed policies and procedures and client requirements.
  • Complaint Management: Drive the management of complaint handling, including investigating, analysing, and writing complaints responses, working with internal and external stakeholders.
  • Claim Settlements: Collaborate with the relevant Head of Functions to negotiate claim settlements with individual complainants.
  • Compliance Processes: Ensure an efficient, professional complaints management service is provided to meet members' needs.