Customer Service Team Lead

4 days ago

Salford, Salford, United Kingdom Co-op Digital Full time
About the Role

We are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.

Key Responsibilities
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring that their needs are met and exceeded.
  • Team Leadership: Lead and develop a team of Customer Team Members, providing coaching, training, and support to help them grow and succeed in their roles.
  • Store Operations: Ensure that the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to provide a great shopping experience for our customers.
  • HR Support: Provide HR support to the Store Manager, including deputising when necessary and delivering a variety of HR processes.
  • Community Engagement: Build relationships with local community groups and support the Store Manager in delivering the local Co-op community plan.
Requirements
  • Customer Focus: A genuine care for the needs of customers and members.
  • Leadership Skills: The ability to lead and develop a team, with strong organizational and problem-solving skills.
  • Communication Skills: Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Flexibility: The flexibility to work a range of different shifts, including early mornings, afternoons, evenings, and weekends.
What We Offer
  • Full, Paid Training: Dedicated support for your personal development and career progression.
  • Competitive Salary: A competitive salary and benefits package, including a pension scheme with up to 10% employer contributions.
  • Employee Benefits: Access to virtual healthcare services, a 24/7 employee assistance service, and a range of other benefits to support your physical, mental, and financial wellbeing.
Why Co-op Digital?

We are a values-driven organization that is committed to making a positive impact on our communities. We believe in creating a workplace that is inclusive, diverse, and supportive, where our colleagues can reach their full potential. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.

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