IT Senior Support Analyst

1 month ago

London, Greater London, United Kingdom Digital Preservation Coalition Full time
Senior Support Analyst Opportunity

We are seeking a highly skilled Senior Support Analyst to join our team at the Digital Preservation Coalition. As a Senior Support Analyst, you will play a key role in providing exceptional support to our users, ensuring they receive timely and effective assistance with our Lawmaker service.

Key Responsibilities:

  • Provide expert-level support to users, responding to and managing a diverse range of queries
  • Develop in-depth knowledge of the Lawmaker service and underlying business processes
  • Collaborate with the Lawmaker service team and external supplier to deliver a consistent, high-quality service
  • Contribute to and improve internal and user documentation to ensure the quality of future support

About the Role:

This is a fantastic opportunity to work in a dynamic and supportive team, driving continuous improvement of our critical digital service. You will have the chance to be involved in most aspects of supporting, developing, and expanding our service, with plenty of opportunities to expand your skills and experience.

What We Offer:

  • A collaborative and friendly team environment
  • Opportunities for professional growth and development
  • A chance to work on a critical digital service that sits at the heart of government and the democratic process

Requirements:

  • Strong technical skills and experience in supporting digital services
  • Excellent communication and problem-solving skills
  • Ability to work collaboratively as part of a team

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.

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