Laptop & Tablet Repair Specialist
2 weeks ago
About Pacifica
Pacifica is a leading provider of outsourced support and repair services for domestic appliances and brown goods. With a team of over 250 fully qualified engineers, we repair over 350,000 appliances every year, striving for a sustainable future.
Our Mission
We aim to keep households running while protecting the environment. Our goal is to create a positive impact on the planet.
Our Values
We are committed to providing exceptional service, ensuring customer satisfaction, and promoting a culture of sustainability.
Job Summary
We are seeking a skilled engineer to join our tablet and laptop repair team based in our warehouse. The ideal candidate will have previous experience in repairing brown goods and a passion for delivering high-quality results.
Key Responsibilities
- Fault find, diagnose, and repair tablets and laptops with a focus on first-time fixes.
- Order parts and maintain a safe and clean workspace.
- Liaise with the call centre to provide accurate information to customers.
- Monitor and action work-in-progress (WIP) and keep up-to-date records of each repair stage.
- Provide detailed job notes upon completion of work.
Benefits
- Company pension scheme.
- 30 days annual holiday allowance, including 8 bank holidays, rising with length of service.
- Wellbeing and work-life balance initiatives.
- Opportunities for progression and promotion within the company.
- Death in service benefit at 3x salary.
- Company online retailer saving portal.
- Complimentary Multi Appliance Protection (MAP) for personal home appliances.
- Costa card gift cards, nominated by team managers.
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