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Laptop Repair Technician
2 months ago
Pacifica is a leading provider of outsourced support and repair services for domestic appliances and brown goods. With a team of over 250 fully qualified engineers, we repair over 350,000 appliances every year, striving for a sustainable future.
Our mission is to keep households running while protecting the environment. We aim to be carbon neutral by 2035.
Job OpportunityWe are seeking an experienced engineer to join our tablet and laptop repair team at our Washington warehouse. Previous experience in brown goods repair is essential, but we offer further training across different brands and specialized products.
This is a workshop-based role, working Monday to Friday, 37.5 hours per week. Overtime is available. You will be well-organized, able to efficiently manage your workload, and work collaboratively with the team to meet deadlines and targets.
Key Responsibilities- Fault find, diagnose, and repair tablets and laptops, aiming for a first-time fix.
- Order parts and maintain a safe and clean workspace.
- Liaise with the call centre to pass accurate information on each repair to the customer.
- Monitor and action your own WIP and keep up-to-date records of each repair stage.
- Provide detailed job notes upon completion of the work.
We offer a range of benefits, including:
- Company Pension scheme
- 30 days annual holiday allowance, rising with length of service
- Wellbeing and work-life balance
- Excellent opportunities for progression and promotion
- Death in service benefit at 3x salary
- Company online retailer saving portal
- Complimentary MAP for your own home appliances
- Costa card gift cards
