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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom Huntress Full time

Job Summary

We are seeking an experienced Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our operations team, you will provide administrative support to our business processes, ensuring seamless delivery of our services to customers.

Key Responsibilities

  • Provide administrative support for contract maintenance, database management, and daily analysis.
  • Liaise with the Management Team to ensure timely and effective support activities.
  • Collaborate with internal and external support services to resolve customer issues.
  • Escalate issues in a timely and effective manner.
  • Support the business to deliver exceptional customer service.
  • Provide enquiry resolution support to internal and external parties within targeted service levels.
  • Distribute daily activity reports to external service providers.

Requirements

  • Excellent PC skills, including MS Excel, Word, and PowerPoint.
  • Highly numerate and commercially-minded, with experience working in a fast-paced environment.
  • Excellent time management skills and ability to work under pressure to meet deadlines.
  • Strong interpersonal and communication skills, with the ability to communicate at all levels.
  • Customer-focused, with a proactive and innovative approach.

About Huntress Search Ltd

We are a diverse and inclusive recruitment agency, committed to equal opportunities for all. We encourage applications from candidates with the right to work in the UK.