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Planner Coordinator

2 months ago


Byfleet, United Kingdom Mainstay Recruitment Solutions Ltd Full time
Job Description

Job Title: Planner Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Planner Coordinator to join our team at Mainstay Recruitment Solutions Ltd. As a Planner Coordinator, you will play a crucial role in assisting the operations team in the delivery of reactive, planned, and void maintenance.

Key Responsibilities:

  • Ensure all activities and contracts are delivered within the timescales provided while providing excellent customer service through liaison with the on-site teams.
  • Manage operative diaries, liaise with families to rebook appointments, and manage all jobs that are in progress.
  • Update systems within prescribed timescales and utilize them to their full capability to ensure maximum efficiency.
  • Coordinate the delivery of customer solutions and administer customer feedback.
  • Support resource planning, confirm holiday rotas, and highlight potential additional resource requirements.
  • Promote customer service excellence to deliver a positive and caring customer experience.
  • Maintain a daily relationship between the Regional Service Centre and on-site teams.
  • Run reports and maintain all system information and data.
  • Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent.
  • Undertake general administrative duties.

Requirements:

  • Scheduling experience within a planned and maintenance environment.
  • Awareness of safe working within a facilities management or building environment.
  • Experience of working accurately to timescales and providing customer service excellence.
  • Intermediate/Advanced Excel & Microsoft packages.
  • Experience of working accurately to deadlines in a pressurized environment.

What We Offer:

  • Up to 6% contributory pension scheme.
  • 25 Days annual leave.
  • Volunteer leave.
  • One paid professional subscription.
  • Life Assurance Policy.
  • Employee discount and reward schemes.
  • Training opportunities and qualifications within a supportive environment to ensure career progression.