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Planner Coordinator
2 months ago
Job Title: Planner Coordinator
Job Summary:
We are seeking a highly organized and detail-oriented Planner Coordinator to join our team at Mainstay Recruitment Solutions Ltd. As a Planner Coordinator, you will play a crucial role in assisting the operations team in the delivery of reactive, planned, and void maintenance.
Key Responsibilities:
- Ensure all activities and contracts are delivered within the timescales provided while providing excellent customer service through liaison with the on-site teams.
- Manage operative diaries, liaise with families to rebook appointments, and manage all jobs that are in progress.
- Update systems within prescribed timescales and utilize them to their full capability to ensure maximum efficiency.
- Coordinate the delivery of customer solutions and administer customer feedback.
- Support resource planning, confirm holiday rotas, and highlight potential additional resource requirements.
- Promote customer service excellence to deliver a positive and caring customer experience.
- Maintain a daily relationship between the Regional Service Centre and on-site teams.
- Run reports and maintain all system information and data.
- Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent.
- Undertake general administrative duties.
Requirements:
- Scheduling experience within a planned and maintenance environment.
- Awareness of safe working within a facilities management or building environment.
- Experience of working accurately to timescales and providing customer service excellence.
- Intermediate/Advanced Excel & Microsoft packages.
- Experience of working accurately to deadlines in a pressurized environment.
What We Offer:
- Up to 6% contributory pension scheme.
- 25 Days annual leave.
- Volunteer leave.
- One paid professional subscription.
- Life Assurance Policy.
- Employee discount and reward schemes.
- Training opportunities and qualifications within a supportive environment to ensure career progression.