Quality Assurance and Performance Analyst
4 weeks ago
Position Overview
We are pleased to announce a new opportunity for a Quality Assurance and Performance Analyst to become a vital member of the Hotel Services Administration team within NHS Lanarkshire.
The ideal candidate will be tasked with the crucial role of evaluating service quality through performance assessments, identifying areas of subpar service delivery, and recognizing potential avenues for enhancing operational efficiency. Additionally, the role involves providing support to various services to mitigate service disruptions.
Employment Details
Permanent / Full Time / 37 hours / Band 4
About NHS Lanarkshire
NHS Lanarkshire is dedicated to placing patients at the forefront of our operations. Every team member contributes significantly to the delivery of our healthcare services.
We serve a diverse population of 655,000 across both rural and urban settings in North and South Lanarkshire. Our organization encompasses Acute Services, Corporate & Property & Support Services, and Health and Social Care Partnerships, which collectively provide integrated healthcare and social services to local communities.
Why Choose NHS Lanarkshire?
By joining our team, you will experience a nurturing environment that encourages skill development and career advancement.
Some of the benefits of working with NHS Lanarkshire include:
- A minimum of 27 days of annual leave, increasing with tenure
- At least 8 public holidays
- Participation in the NHS Pension Scheme, which includes life insurance benefits
- Paid sick leave that increases with service duration
- Access to occupational health services
- Employee counselling services
- Policies and procedures that promote work-life balance
NHS Lanarkshire offers a variety of support services addressing both professional and personal challenges, including occupational health and independent counselling.
Key Qualifications
- Educational qualifications should include an HND in Business Administration or relevant experience in a dynamic office and healthcare environment.
- Ability to collaborate effectively within a team and establish positive working relationships.
- Strong communication skills, with the ability to engage professionally with staff at all levels.
- Familiarity with organizational policies and procedures is essential.
- Proficiency in computer applications and the capability to generate detailed reports and audits is required.
- A solid understanding of support systems, including FMT, CAFM, and troubleshooting for switchboard operations.
- Exceptional organizational and interpersonal skills, with the ability to prioritize tasks independently.
Interested in Learning More?
If you would like additional information about this role, we encourage you to explore the Job Description.
Additional Information
For further details regarding the position, please refer to the Job Description. For insights into the recruitment process, organizational structure, or the services we offer, please consult our information resources.
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