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Accommodation Team Leader

2 months ago

Taunton, Somerset, United Kingdom Grosvenor Casinos Limited Full time
Job Overview

Grosvenor Casinos Limited is seeking a highly skilled Accommodation Team Leader to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our customers have a exceptional experience in our venues.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our guests, ensuring that their needs are met and exceeded.
  • Team Leadership: Lead and motivate a team of accommodation staff to deliver high-quality service and achieve business objectives.
  • Operational Management: Manage the day-to-day operations of the accommodation team, including scheduling, training, and performance management.
  • Problem-Solving: Identify and resolve customer complaints and issues in a professional and timely manner.
Requirements
  • Customer Service Skills: Excellent customer service skills, with the ability to handle customer complaints and issues in a professional manner.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and lead a team to achieve business objectives.
  • Operational Management Skills: Strong operational management skills, with the ability to manage multiple tasks and priorities.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with customers, staff, and management.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Supportive Team Environment: A supportive and collaborative team environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance.