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Service Operations Leader

2 months ago

Leeds, Leeds, United Kingdom JCT600 Full time

Position: Service Operations Leader

Company: JCT600

About the Role:

We are looking for an experienced Service Operations Leader to become a vital part of our team at JCT600. This role is ideal for individuals with a background in the automotive sector or those eager to progress their careers in a dynamic environment.

Key Responsibilities:

  • Effectively oversee workshop resources to meet financial targets and operational objectives while maintaining high-quality standards.
  • Enhance communication between the workshop and customer service teams to improve client satisfaction.
  • Guide and develop the workshop team to boost performance and achieve set goals.
  • Streamline processes and resource distribution for optimal efficiency.
  • Ensure a safe working environment and adhere to Health and Safety regulations.
  • Promote a culture of excellence and high achievement within the team.

Qualifications:

  • Previous experience in a main-dealer workshop or aftersales setting.
  • Knowledge of the technical aspects necessary for leading a team of technicians.
  • A customer-focused mindset with a commitment to surpassing expectations.
  • Excellent organizational and communication abilities.
  • Possession of a valid driving license with no more than 6 penalty points.

Why Join Us:

Becoming part of our team offers:

  • A competitive salary reflective of your experience.
  • Life insurance and a company pension plan.
  • Generous annual leave and flexible working arrangements.
  • Benefits for maternity and paternity leave.
  • Opportunities for training and professional development.
  • A colleague referral program and service discounts.
  • Rewards for long service and loyalty incentives.

About the Company:

At JCT600, we are dedicated to providing an exceptional customer experience while supporting our team members in reaching their full potential. Our commitment to diversity and inclusion ensures that we offer equal opportunities for all.