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Customer Care Associate

3 months ago

Uxbridge, United Kingdom Chartwells - Universities Full time
Customer Service Assistant - Universities Sector

We are seeking a dedicated Customer Service Assistant to represent our organization, providing outstanding service within the educational environment. This role is essential in fostering a welcoming atmosphere and ensuring that our clients receive top-notch support.

As a Customer Service Assistant, you will be part of a vibrant and enthusiastic team operating in a dynamic setting. We are committed to your professional growth, offering numerous opportunities for advancement within a company that values diversity and recognizes the contributions of its employees.

We believe in rewarding your efforts, which is why we provide a comprehensive benefits package that includes:

  • Exclusive travel discounts with various partners
  • Grocery discounts at major retailers
  • Access to a Digital GP for you and your family
  • Significant discounts on cinema tickets
  • Regular updates on the best savings and offers available
  • Cash rewards for your spending on a wide range of brands
  • Free wellness and fitness classes
  • Ability to share discounts with friends and family
  • Contributory pension scheme
  • Career development programs

Your primary responsibilities will include:

  • Providing exceptional service to customers, ensuring a seamless experience
  • Demonstrating knowledge of food services and assisting customers effectively
  • Upholding a positive brand image
  • Managing cash transactions and operating the cash register
  • Adhering to Food Handling and Hygiene standards
  • Following Health and Safety regulations

The ideal candidate will possess:

  • A passion for delivering exceptional service with a friendly demeanor
  • The ability to take initiative and make informed decisions
  • Strong teamwork and communication skills
  • A drive to excel in their role
  • The capability to perform well under pressure
  • Excellent timekeeping and reliability
  • A commitment to safety practices

As part of Compass Group UK&I, Chartwells is a leading provider of catering and support services in the education sector. Our mission is to promote healthy lifestyles through nutritious meals served to students across various educational institutions.

We are committed to fostering an inclusive workplace where everyone can thrive and reach their full potential. Diversity is our strength.