Logistics Back Office Specialist

1 week ago

Lisburn, United Kingdom Coca-Cola HBC Full time

About Coca-Cola HBC

We are a family of 36 thousand engaged people, working together to delight over 715 million consumers by offering a choice of over 100 iconic global and favourite local brands in the moments that matter, 24 hours a day, 7 days a week.

Job Summary

We are seeking a highly skilled Logistics Back Office Specialist to join our team. As a key member of our Customer Logistics Team, you will be responsible for ensuring the smooth operation of our DSD orders, stock management, and customer relationships.

Key Responsibilities

  • Manage day-to-day stock control for all DSD customers, ensuring accurate and timely delivery of orders.
  • Cleanse and release daily orders placed in SAP, ensuring order accuracy and supporting delivery of overall IoI DIFOTAI.
  • Place orders for specific accounts and manage relationships with these customers and KAMs.
  • Partner with internal stakeholders to deliver departmental goals and objectives.
  • Work with the wider Customer Logistics Team to fine-tune E2E processes and ensure all orders can be processed quickly.
  • Ensure a best-in-class customer experience is achieved to support CCH IoI GfK.
  • Manage issues as and when they arise in a professional and timely manner.

Requirements

  • Minimum 2 years' experience in a customer service or FMCG sales environment.
  • Good commercial awareness with strong business acumen.
  • Highly energetic, enthusiastic, and creative with strong organising and planning skills.
  • Professional, articulate with excellent written and oral communication skills and strong interpersonal skills.
  • A proven team player with an excellent customer service approach.
  • Excellent problem-solving skills.
  • IT literate with a knowledge of SAP Systems (or similar).
  • 4 GCSE passes including Maths and English.
  • Ability to work in a high-pressure environment to achieve personal and team objectives.
  • Leads and strives to deliver high performance.
  • Ability to absorb and use a lot of information in a short period of time.
  • Passion, enthusiasm, and energy.

Desired Criteria

  • A working knowledge of the CCHBC business.
  • Third-level qualification.
  • An ability to understand SAP information systems & reporting.

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