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Service Engineer

2 months ago

Waterlooville, Hampshire, United Kingdom Johnson Controls International Full time

About Johnson Controls International

We are a leading global provider of smart and sustainable building solutions. Our mission is to shape the future and create a world that's safe, comfortable, and sustainable.

Job Summary

We are seeking a highly skilled Service Engineer to join our team in Bournemouth. As a Service Engineer, you will be responsible for servicing Fire Alarm Systems to the relevant industry standards, providing exceptional customer service and ensuring the highest level of safety and security.

Key Responsibilities

  • Provide excellent customer service to exceed the expectations and requirements of both internal and external customers, establishing and maintaining effective relationships.
  • Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
  • Ensure your time is managed efficiently and jobs are prioritized correctly.
  • Correctly complete engineer work reports or checklists as appropriate.

Requirements

  • Experience within the Fire industry with knowledge of repair and maintenance of large systems.
  • Expert knowledge in mainstream and top-end Fire, Gas, and Aspiration systems.
  • Working knowledge of industry standards and a logical approach to troubleshooting, together with good computer skills.
  • Previous experience working in a customer-facing environment.
  • Must hold a full clean driving license.
  • The ability to lift and climb ladders and be comfortable working at height.

Preferred Qualifications

  • Hold current relevant qualifications to the industry, i.e., 18th edition/NVQ/City and Guilds/BTEC/FIA.

Why Work for Johnson Controls International?

We offer a range of benefits, including:

  • Competitive basic salary with excellent additional earnings potential.
  • Optional overtime.
  • Generous callout payments – Best in the industry.
  • Travel time – Averaging 3% of basic salary.
  • Engineering commission scheme – Averaging 7% of basic salary.
  • Sales referral incentive scheme.
  • Pension – we match up to 7%.
  • 25 days holiday plus bank holidays.
  • Company vehicle, uniform, all PPE, tools, and ongoing training provided.
  • Industry-leading Health & Safety and an employee assistance program.
  • Career progression opportunities.
  • Our team average 20+ years length of service.
  • Staff referral scheme up to £2,000.