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Customer Support Manager
3 months ago
Customer Service Supervisor
Salary: £38,000
Benefits: Excellent Benefits
Work Arrangement: Hybrid Working
Are you an experienced leader in customer service within a manufacturing sector? Elevation Recruitment Group is seeking a dedicated individual to:
- Oversee and guide the customer service team
- Formulate and execute strategies aimed at improving the customer service experience
- Analyze daily and monthly operational reports
- Track customer inquiries, feedback, and grievances
- Work collaboratively with internal teams, including production, logistics, and sales, to meet customer requirements and resolve issues promptly
- Handle customer complaints effectively
- Compile and present monthly management reports
- Create and implement policies and procedures to ensure adherence to customer service standards
Qualifications:
- Demonstrated experience in a supervisory or managerial role in customer service within a manufacturing context
- Knowledge of export orders
- Strong leadership capabilities with a proven ability to inspire, coach, and develop team members
This position offers a fantastic opportunity to join a reputable and expanding organization.
