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E-commerce Retail Assistant

2 months ago


Birmingham, Birmingham, United Kingdom Gems & Jewels UK Full time
E-commerce Retail / Photography SupportGems & Jewels UK
We are a boutique online retailer specializing in gemstones and jewelry, dedicated to delivering exceptional products and services to both trade clients and individual consumers. Our workspace is designed to provide a modern and inspiring environment.
Position Overview
  • Engage in the photography of gemstones, with comprehensive training and all necessary equipment supplied. Involves basic photo editing and selecting optimal images for product listings.
  • Manage website content and product listings. This includes adding new items and overseeing inventory across various online platforms, as well as removing sold items in accordance with a standardized description template.
  • Process orders, ensuring secure packaging and dispatch of sold items to customers, utilizing established postal services and courier options.
  • Respond to general customer inquiries through various communication channels.
  • Interact with trade partners, including picking up orders and delivering items to workshops.
  • Uphold the company’s reputation by representing it with professionalism in all tasks.
  • Maintain confidentiality regarding business operations, customer and supplier information, and adhere to data protection regulations.
  • Keep precise and thorough records of daily activities and tasks completed.
  • Receive all necessary training for the role and ensure security within the industry.
Ideal Candidate
  • A willingness to learn, ability to work autonomously, and a strong attention to detail are essential.
  • Interest or experience in the jewelry sector, photography, gemstones, or e-commerce is advantageous.
  • Proficiency in computer skills is crucial, along with the capability to manage multiple tasks effectively while maintaining focus on daily responsibilities. Strong written communication skills and good time management are also required.
Compensation & PerksSalary will be determined based on experience and efficiency, with a review after an initial probationary period. The role typically requires around 6-8 hours of work per day, with flexibility for scheduling. This position offers a supportive work environment with allowances for time off and holidays, provided that all essential tasks are completed efficiently.