Leisure Membership Advisor

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Village Hotels Full time
About the Role

We are seeking a highly motivated and charismatic Leisure Membership Advisor to join our team at Village Hotels. As a key member of our sales team, you will be responsible for delivering exceptional customer service and promoting our leisure facilities to potential new members.

Key Responsibilities
  • Meet and greet potential new members, showcasing our facilities and services to ensure a perfect match.
  • Understand individual needs and wants of our members, tailoring your service and communication to exceed their expectations.
  • Drive sales and revenue growth through effective selling techniques and a passion for leisure and customer service.
  • Form strong relationships within the leisure and other departments, promoting a team mentality and collaborative approach.
What We Offer
  • Uncapped commission and a realistic OTE of an additional £4,800 per annum.
  • Complimentary full leisure club membership for you and a family member or friend, worth £1,500 annually.
  • Employee discount on overnight stays at Village Hotels, starting from £35 based on 2 sharing.
  • 50% discount on food and drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of wellbeing and healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive, and inclusive work environment with loads of development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent reward and recognition incentive schemes.
  • Monthly wellbeing programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.
Requirements
  • Natural ability to interact with all types of people, using effective selling techniques and a belief in sales through service.
  • Passion for leisure, fitness, and customer service.
  • Ability to understand individual needs and wants of our members and tailor your service and communication around them.
  • Drive to achieve and exceed targets.
  • Team mentality, forming great relationships within leisure and other departments.


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