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Director of Rooms

2 months ago

Wembley, United Kingdom Accor Hotels Full time
Director of Rooms Job Description

At Raffles Al Areen Palace Bahrain, we are seeking a highly skilled and experienced Director of Rooms to join our team. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional guest experiences throughout the entire stay, while maximizing room revenue and productivity.

Key Responsibilities:
  • Lead the Front Office Department and ensure seamless processes and efficient operations
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Collaborate with the Finance team to ensure accurate forecasting and accrual submission
  • Maintain inventory levels and ensure compliance with credit policies and procedures
  • Identify and implement new opportunities for inter-hotel sales and in-house facilities
  • Oversee the handling and follow-up of security incidents and guest complaints
Requirements:
  • Proven experience in hotel operations, with a focus on Front Office management
  • Strong leadership and communication skills, with the ability to motivate and develop teams
  • Technical expertise in Front Office software and systems
  • Guest-centric approach to service delivery, with a focus on exceptional customer experiences
  • Ability to work collaboratively with cross-functional teams to achieve business objectives
What We Offer:
  • Opportunity to join the first Raffles hotel in Bahrain
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world