Retail Operations Manager

2 days ago


Pembroke Dock, Pembrokeshire, United Kingdom B&M Retail Full time
About the Role

We are seeking a highly motivated and experienced Floor Manager to join our store team in Pembroke Dock. As a key member of our management team, you will play a vital role in driving sales growth, improving customer satisfaction, and leading a high-performing team.

Key Responsibilities
  • Lead and inspire your team to deliver exceptional customer service and store standards
  • Support the management of your team and motivate colleagues to increase sales and efficiency
  • Provide colleagues with the necessary skills, knowledge, and training to excel in their roles
  • Operate and deliver processes that ensure the store meets all legal requirements
  • Drive sales growth and improve customer satisfaction through effective leadership and team management
About You

We are looking for a talented and experienced individual who is passionate about retail and delivering exceptional customer service. You will have a proven track record of managing a small to medium-sized team in a fast-paced retail environment and possess excellent leadership, communication, and organizational skills.

What We Offer
  • A stable and permanent 40-hour contract
  • Amazing on-the-job training and development opportunities
  • 10% store discount across all B&M & Heron Foods stores, with regular double discount events
  • Access to our exclusive colleague benefits portal, including discounts for retailers and hospitality
  • Wellbeing support and guidance through our Employee Assistance Programme


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