Product Returns Specialist

2 months ago

Poole, Poole, United Kingdom Talent Sure Recruitment Limited Full time
About the Role

We are seeking an experienced Product Returns Specialist to join our team at Talent Sure Recruitment Limited. As a Product Returns Specialist, you will play a key role in ensuring product quality, minimising returns, and incorporating customer feedback into product development.

Main Responsibilities
  • Product Returns Management: Manage the process for national accounts and identify opportunities to minimise returns.
  • Quality Assurance: Partner with our China team to resolve product issues identified during inspection.
  • Customer Service: Become the voice of the customer by resolving queries and issues on websites and portals.
  • Product Development: Work hand-in-hand with the product team to continuously improve product design and functionality.
  • Data Analysis: Analyse product inspection reports, extract key data, and update internal systems for better decision-making.
  • Collaboration: Collaborate with product developers, providing insights from QA findings to drive product improvements.
  • Communication: Keep everyone informed - communicate with factories and the China team through regular video meetings.
  • Warehouse Management: Partner with the warehouse to ensure smooth product flow, address QA procedures, and manage quarantine & rework processes.
  • Customer Support: Investigate customer concerns and complaints - provide prompt and professional answers on online portals and via emails.
  • Teamwork: Be a team player with the ability to work independently to achieve set goals.
  • Record Keeping: Maintain accurate database records and keep internal & customer systems up-to-date.
  • Relationship Building: Build strong relationships with customer QA contacts.
  • Support: Support the product developer and product team in any way needed.
  • Quality Delivery: Deliver high-quality work, meeting deadlines consistently.
Requirements
  • Technical Skills: Proficient in Outlook and Excel.
  • Communication Skills: Good oral and written communication skills.
  • Confidence: Confidence in communicating with external customers and internal stakeholders.
  • Experience: Previous experience of working with product - not specifically lighting.
  • Attention to Detail: Strong attention to detail and ability to produce accurate work.
  • Adaptability: Willingness to learn and adapt.
  • Organisation: Organised approach.
What We Offer
  • Great Team Culture: Great team culture, within a supportive, stable and progressive business.
  • Competitive Benefits: Competitive holiday allowance, pension scheme, free parking, external benefits and reward scheme, and generous staff discount.

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