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Commercial Client Service Specialist
2 months ago
We are seeking an experienced Commercial Client Service Specialist to join our Commercial Enterprise Unit based in our Halifax office. As a key member of our team, you will be responsible for providing professional advice and service to all clients, ensuring that all customers are dealt with professionally and fairly.
Key Responsibilities- Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and delivering tailored solutions to meet their business objectives.
- Policy Management: Effectively manage policy events, ensuring compliance with regulatory requirements and delivering excellent customer service.
- Business Development: Identify and pursue new business opportunities, working closely with colleagues to maximize growth and revenue.
- Communication and Liaison: Provide clear and concise communication to clients, colleagues, and external stakeholders, ensuring seamless collaboration and information exchange.
- Market Knowledge: Stay up-to-date with market trends, regulatory changes, and industry developments, applying this knowledge to deliver value-added services to clients.
- Experience: Minimum 5 GCSEs, Grades A-C including English and Maths, with previous experience in an Account Handling role (Insurance) required.
- Skills: Excellent client service and administrative skills, with a high level of accuracy and attention to detail. Ability to work in a team, with good communication and interpersonal skills.
- Knowledge: Basic understanding of the broking insurance market and the role of regulation and compliance.
- Technical Skills: Operational use of Acturis, with experience of using MS Office Suite.
We are a leading insurance broker, committed to delivering exceptional service and value to our clients. We offer a comprehensive range of benefits, including competitive salary, holiday allowance, death in service benefit, company pension scheme, and flexible benefits package. We are proud of our success and growth, and have been recognized for many industry awards across our business.
We operate a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.
