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Lead Healthcare Support Specialist

3 months ago

Liverpool, Liverpool, United Kingdom The Clatterbridge Cancer Centre NHSFT Full time

Position Overview

Lead Healthcare Support Specialist, Permanent Role

Outpatient and Phlebotomy Division

Working Hours: Monday to Friday, including Bank Holidays

An exciting and fulfilling opportunity has emerged within our Outpatient Division. We invite applications from adaptable, enthusiastic, and driven individuals.

This position entails collaborating with registered nurses, clinicians, and members of the Multi-Disciplinary Team within the Outpatient Division.

Our Outpatient services support a diverse range of clinical teams and activities, including endoscopy, ECG, phlebotomy, PICC & Port access and care, and SACT assessment clinics. This variety ensures a dynamic workday and numerous learning opportunities for our staff.

Strong communication skills are crucial, and experience in phlebotomy is preferred.

Key Responsibilities

The Lead Healthcare Support Specialist will undertake clerical tasks; provide direct care, assistance, and emotional support to patients and their families; perform phlebotomy, PICC, and Port access and care; assist clinicians with endoscopic procedures; ensure the cleaning, safe handling, and storage of endoscopes; conduct observations, urinalysis, blood glucose monitoring, and ECG recording; prepare for clinics; and uphold high standards of documentation and record-keeping.

Excellent communication skills and prior experience as a Band 3 healthcare support worker with phlebotomy expertise are essential.

This role will primarily be based within our Diagnostic Centre, although flexibility may be required to support other Outpatient Clinics across various locations as needed.

About The Clatterbridge Cancer Centre

The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With a dedicated team of 1,800 professionals across three sites, we are among the largest NHS providers of non-surgical cancer treatment. Our unique multi-site care model serves a population of one million across Cheshire and Merseyside, consistently earning high ratings from patients.

Our vision is to maintain our commitment to excellence while collaborating with academic and healthcare partners to continuously enhance care, treatment, and patient outcomes. We take pride in our expert and dedicated staff and welcome individuals who share our goal of delivering outstanding care.

Our values reflect our identity and beliefs, guiding our actions to provide the best possible care for our patients and shaping The Clatterbridge Cancer Centre into an exceptional workplace.

Our Core Values:

Kindness, Empowerment, Responsibility, Inclusivity

Job Responsibilities

For comprehensive details regarding this exciting opportunity, please refer to the attached Job Description and Person Specification.

Education & Qualifications

Essential:

  • Good general education with literacy and numeracy skills or a willingness to work towards obtaining them.
  • Commitment to pursuing an apprenticeship in clinical healthcare.
  • Possession of a National Care Certificate.

Desirable:

  • Level 3 qualification as a Senior Healthcare Support Worker.

Knowledge Requirements

Essential:

  • Understanding the importance of confidentiality.
  • Attention to detail and accuracy.
  • Demonstrated interest in healthcare services.
  • Knowledge of infection control protocols.
  • Familiarity with safeguarding processes.

Experience Requirements

Essential:

  • Experience in a healthcare environment.
  • Experience in patient care.