IT Support Specialist

22 hours ago


Perth, United Kingdom Think Staffing Full time
Job Title: 1st Line IT Support Analyst

Are you a skilled IT professional looking for a challenging role in a dynamic environment? We have an exciting opportunity for a 1st Line IT Support Analyst to join our team at Think Staffing.

Job Summary:

We are seeking a highly motivated and organized individual to provide first-line technical support to our customers. As a 1st Line IT Support Analyst, you will be responsible for resolving technical issues, providing excellent customer service, and working collaboratively with our team to ensure seamless support.

Key Responsibilities:
  • Provide initial support and triage for new and ongoing incidents, resolving issues where possible or escalating to the appropriate support teams and third-party suppliers.
  • Support and provision software applications, hardware, and network devices, including desktops, laptops, and smart devices.
  • Liaise with third-party suppliers to resolve technical issues and manage customer expectations.
  • Log and action incidents and requests in accordance with established IT processes and procedures.
  • Arrange for new equipment to be ordered and delivered to customers or IT centers for configuration and delivery.
Requirements:
  • Strong knowledge of Microsoft operating systems and products, with an emphasis on Windows 10 and Microsoft Office 365.
  • Basic knowledge of ITIL or relevant 1st Line work experience.
  • Knowledge of iOS and Android mobile operating systems.
  • Basic IT knowledge and troubleshooting skills.
  • Excellent customer service skills and exceptional telephone manner.
  • Confident, friendly communication skills on all levels.
  • Excellent organizational skills.
  • Ability to work well to deadlines and under pressure.
  • Experience of working in a busy environment, to targets and within timescales.
What We Offer:

We offer a competitive basic salary of c£25,000, depending on experience, and a range of benefits, including 2 alternating shift patterns and the opportunity to work in a dynamic and supportive team.

If you are a motivated and organized IT professional looking for a new challenge, please contact Jan at Think Staffing to discuss this exciting opportunity further.



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