Accommodation Support Specialist

1 week ago

Liverpool, Liverpool, United Kingdom Local Solutions Full time
Job Title: Accommodation Services Support Worker

Job Summary:

We are seeking a highly motivated and experienced Accommodation Services Support Worker to join our team at Local Solutions. As a key member of our housing and support services team, you will play a vital role in ensuring the delivery of a high-quality housing and support service that provides accommodation to 16-21 year olds.

Main Responsibilities:

  • Provide a pro-active, trauma-informed, person-centred, and strength-based intervention service through individual safety planning and personal support.
  • Focus and prioritise service users who face additional barriers to accessing support and engaging in safety and support planning.
  • Deliver best practice housing and support services, appropriate to clients' needs.
  • Attend regular one-to-one supervision meetings and team meetings.
  • Deliver clearly defined outcome targets for service users, ensuring quality assessments are consistently maintained to the highest level.
  • Implement policies and procedures to ensure effective service delivery.
  • Promote the highest levels of service user consultation, communication, and partnership in all aspects of service delivery.
  • Ensure that the development of and access to education, training, and employment opportunities are central to the service.
  • Ensure that key performance indicators (e.g. voids, arrears, and quality standards) are met within the upper quartile for the sector.
  • Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
  • Comply with data protection legislation, confidentiality, and information sharing policy and procedures and all legislation connected to your work.
  • Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for service users.
  • Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of service users, ensuring the service is accessible to all.
  • Remain up-to-date and compliant with all organisational procedures, policies, and professional codes of conduct and uphold standards of best practice.

Participation in Multi-Agency Operational Partnerships:

  • Work to ensure the role is central to multi-agency work and responses to homelessness in your area.
  • Develop and maintain links with other agencies.
  • Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
  • Work in partnership with statutory and voluntary agencies to tackle the issue of homelessness.
  • Represent the service at local and national events; deliver training and presentations as required.
  • Influence and develop responses to improve services to service users, ensuring that the experiences of service users and other agencies inform this process.

Other Duties:

  • To deliver additional provision/group-based work with sourced funding.
  • Ensure compliance with all legal, regulatory, and contractual requirements, including Data protection, confidentiality, child protection, and adult safeguarding.
  • Ensure there is robust engagement and involvement of service users in service improvements.

Requirements:

  • Relevant experience and/or qualifications in housing support.
  • Experience and knowledge of providing support to people with multiple and complex needs.
  • Knowledge and practical experience of using IT.
  • Good communication skills.
  • Resilient and robust with a positive outlook.
  • Ability to adapt to changing circumstances.
  • Commitment to quality, customer service, best practice, and best value in all aspects of the organisation's operation.
  • Flexible working patterns, including days, evenings, and weekends, 4 on/4 off.

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