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Senior Operations Manager

2 months ago

Newbury, West Berkshire, United Kingdom Zest Business Group Full time

Job Title: Service Manager

Job Summary:

Zest Business Group is seeking a highly skilled Service Manager to join our senior leadership team. As a Service Manager, you will be responsible for leading our service division, managing outsourced service agreements, and overseeing internal service and support teams.

Key Responsibilities:

  • Take full P&L responsibility for the service division
  • Manage an outsourced service agreement with service partners
  • Oversee internal service and support teams, including staff management and training
  • Recruit service engineers and support staff
  • Develop and nurture relationships with key customers, attend regular meetings, and ensure delivery of KPIs
  • Attend regular meetings internal and external, with clients, service partners, staff, and senior management team

Requirements:

  • Proven background in a service management or operations management role within the healthcare sector
  • Possess a technical/IT qualification, ideally to degree level
  • Be a technically focused Service Manager who is confident and articulate
  • UK and overseas travel with overnight stays required at times

Package:

  • Base salary up to £70,000
  • Bonus up to £20,000
  • Comprehensive benefits package including company car, pension, and medical insurance