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Process Optimization Consultant

2 months ago

Bracknell, Bracknell Forest, United Kingdom Allegis Global Solutions Full time
Job Summary

The Implementation Consultant is a key member of our team at Allegis Global Solutions, responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. This role requires a strong understanding of the end-to-end Contingent Workforce Management process, including successful process and system implementation strategy and execution.

Key Responsibilities
  • Enterprise Analysis: Leads complex enterprise analysis sessions with multiple Client Teams to gather requirements, define, and design future state business processes based on customer needs.
  • Process Efficiency: Actively seeks ways to apply business process efficiencies via technology, consulting on market and technical trends and recommending best practices resulting in operational gain.
  • Technical Solutions: Partners with functional and technical subject matter experts (internal and external) and develops alternative technical or business solutions; advises on options, risks, costs versus benefits, and impact on other business processes and system priorities.
  • Configuration and Testing: Responsible for ensuring configuration is accurate based on business and technical requirements; including, but not limited to: completing end-to-end configuration testing, coordinating and leading Client User Testing, documenting and tracking test results and ensuring issues are resolved in a timely manner.
  • Change Management: Leads all change management activities by defining client-specific strategies, consulting on best practice and formulating actionable plans to deploy change management efforts.
  • Documentation and Training: Drafts and owns all process documentation, manuals, communications and training materials relevant to the future state program and change management activities.
  • Process Improvement: Dedicates effort to enhance implementation methodology by identifying and deploying process improvement strategies across team.
  • Knowledge Sharing: Identifies and documents Implementation best-practices and socializes them across AGS teams appropriate.
  • Mentorship and Training: Mentors and/or trains new Implementation Team members.
Qualifications
  • Contingent Workforce Management: Thorough understanding of the end-to-end Contingent Workforce Management process, including successful process and system implementation strategy and execution.
  • Process Improvement: Experience in process improvement or business process re-engineering, involving multi-faceted systems or processes and utilizing tools and techniques to make business impact.
  • Process Mapping: Experience in process mapping and business process modeling.
  • Problem-Solving: Demonstrated ability to sift through ambiguity, solving technical and business problems; effectively present conceptual information to all levels of internal and external management.
  • Strategic Thinking: Demonstrated competency in strategic thinking with strong abilities in relationship management, working with demanding stakeholders, and driving change adoption.
  • Team Collaboration: Experience in working with cross-functional teams to solve complex business problems and meet project deliverables.
  • Leadership: Advanced in leading client discussions and driving project teams to decision consensus.
  • Self-Discipline: Demonstrated competency in self-discipline and independently completing project deliverables.
  • Communication: Excellent verbal and written communication skills.
  • Documentation: Advanced in ability to maintain very detailed documentation, including but not limited to process maps, operational manuals and training materials.
  • Technical Knowledge: Intermediate knowledge of all AGS VMS partner platforms and advanced knowledge on at least one of them.
  • Software Skills: Expert with Microsoft Office Suite, specifically Visio. Fundamental knowledge of Microsoft Project and project management tools.
  • Travel: Ability to travel up to 25%.