Front Desk Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Night Front Desk Agent to join our team at The Standard, London. As a Night Front Desk Agent, you will be responsible for providing exceptional hospitality to our guests, ensuring a seamless arrival and departure experience, and delivering unparalleled reception services.
Key Responsibilities:
- Provide personalized service to guests, responding to their queries and addressing their needs in a timely and professional manner.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Process payments, handle guest complaints, and resolve issues in a fair and efficient manner.
- Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and events.
- Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
Requirements:
- Proven experience in a customer-facing role, preferably in a similar lifestyle or boutique hotel sector.
- Flexibility to work a variety of shifts, including evenings, nights, and weekends.
- Excellent administration and organizational skills, with a keen eye for detail.
- Fluency in English, with the ability to communicate effectively with guests from diverse backgrounds.
- Experience with Opera PMS is required.
What We Offer:
- Competitive hourly rate of £8.77.
- Meals on duty, uniform, and onsite laundry service.
- Pension scheme and life assurance.
- Medical assistance, employee assistance program, and worldwide travel discounts.
- Employee and family rates across all Standard and Bunkhouse properties.
- In-house experience program and tuition aid scheme.
- Season ticket loan and bike-to-work scheme.
- Social committee with regular monthly social activities.
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