Front Desk Representative

1 month ago


London, Greater London, United Kingdom Accor Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Hyde London City. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a seamless and memorable experience for all visitors.

Key Responsibilities:
  • Provide warm and welcoming service to all guests, ensuring they feel valued and respected.
  • Manage guest requests and resolve any issues in a timely and professional manner.
  • Process transactions and maintain accurate records, ensuring a smooth and efficient check-in and check-out process.
  • Monitor and maintain the reception area, ensuring it is clean and tidy at all times.
  • Collaborate with other departments to ensure seamless communication and a high level of service delivery.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Ability to work flexible shift patterns, including weekends and bank holidays.
  • Basic knowledge of front desk operating systems, such as Opera.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • Access to exclusive discounts and perks, including retail and hospitality offers.
  • A comprehensive training program, to ensure you have the skills and knowledge needed to succeed in your role.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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