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Business Process Consultant
2 months ago
Position Title:
Business Process Consultant
Contract Type:
Temporary (16 weeks)
Daily Rate:
£450
About Connect2Dorset:
Connect2Dorset operates as a managed service agency under the auspices of Dorset Council, specializing in providing temporary, contract, and interim roles within the Council. Our operations are grounded in our core values of integrity, reliability, and compassion, with profits reinvested into our Local Authority stakeholders.
Role Overview:
As a Business Process Consultant, you will be integral to the Our Future Council initiative, specifically within the Front Door and Ways of Working Programme. Your contributions will be pivotal in facilitating organizational change and improving customer interactions.
Your responsibilities will include evaluating current business workflows, pinpointing areas for enhancement, and working alongside diverse teams to implement effective and sustainable solutions.
Your efforts will directly support Dorset Council's ambition to evolve into a more agile and customer-centric organization, preparing it for future challenges.
Key Responsibilities:- Conduct thorough investigations, analyses, and documentation of existing business workflows to generate insightful findings.
- Identify potential for efficiency gains and transformation through process evaluations and collaboration with subject matter experts.
- Question conventional processes and devise sustainable solutions aimed at enhancing customer satisfaction.
- Create business process diagrams and documentation, encompassing technical specifications and acceptance criteria.
- Engage with various business units to ensure that specifications align with customer expectations and regulatory requirements.
- Collaborate within delivery teams to produce analytical outputs necessary for comprehensive business cases.
- Facilitate the secure transition of analysis to project delivery teams for execution.
- Improve data provision and insights to bolster future business intelligence and ongoing enhancement initiatives.
- Degree-level education.
- Recognized certification in Business Analysis.
- Expertise in mapping business processes utilizing tools such as Miro and Microsoft Visio.
- Experience in business process enhancement, including benefits evaluation and measurement.
- Excellent communication skills with the ability to articulate technical concepts effectively.
- Ability to work independently while also being a collaborative team member.
- Strong listening skills with a keen attention to detail.
- Capability to mentor and share knowledge.
- Proficient ICT skills with a solid understanding of requirements documentation.
- Negotiation and persuasion abilities.
- Strategic mindset aligned with organizational objectives.
- Experience with data analysis and visualization tools such as PowerBI.
If you are dedicated to fostering transformative change and enhancing customer experiences, this role offers an exciting opportunity to contribute to the future success of Dorset Council.
