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Service Delivery Lead

2 months ago


London, Greater London, United Kingdom Reed Talent Solutions Full time
About the Role

We are seeking a seasoned Head of Product to join our team at Reed Talent Solutions. As a key member of our organization, you will be responsible for overseeing the development and delivery of our Finance, Source to Pay, HR, and User Experience Product teams.

The ideal candidate will have a proven track record of managing product teams and influencing business strategy within an enterprise-wide or Shared Services operations. You will be responsible for creating and maintaining the Product Roadmap, analyzing customer feedback, and using data to drive improvements.

Key Responsibilities
  • Product Roadmap Development
    • Remain up to date on best practices and industry standards for technology to support shared services delivery.
    • Understand priorities through extensive collaboration and negotiation.
    • Analyze customer feedback to drive out improved solutions.
    • Use data to understand trends, compliance, usage, etc., to create opportunities for improvements.
  • Implementation of the Product Roadmap
    • Develop and embed robust project management processes to support the product lifecycle.
    • Work closely with senior leads to ensure the impacts of product development upon services are known and understood.
  • Leading the Product Teams
    • Create an environment where trust and open communication is encouraged.
    • Demonstrate a flexible and adaptable approach to managing change and ambiguity.
  • Supplier Management
    • Set and agree clear ways of working and expectations with all suppliers.
    • Be commercially minded throughout the engagement.
    • Build strong relationships with suppliers to support the multi-partnership approach.
Requirements
  • Experience managing product teams and influencing business strategy within an enterprise-wide or Shared Services operations.
  • Detailed knowledge of Oracle ERP Cloud technology supporting back-office services.
  • Experience in shaping product strategy, product delivery capabilities, and product lifecycle processes.
  • Experience in leading the development and implementation of HR, Finance, and Commercial technical solutions.