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IT Service Desk Engineer

2 months ago

London, Greater London, United Kingdom Impellam Group Full time
IT Support Engineer – Service Desk

Job Summary:

We are seeking a skilled IT Support Engineer to join our dynamic team. As a key member of our Service Desk, you will be responsible for providing high-quality technical support to our clients.

Key Responsibilities:

  • Provide remote and on-site support for technical issues related to equipment and systems.
  • Ensure technical support is provided within agreed Service Level Agreements (SLAs).
  • Keep clients updated on the progress of incidents and service requests, ensuring effective communication.
  • Manage incident, problem, change, and configuration processes, with a focus on continual service improvement.
  • Promote cyber awareness within the client community to safeguard assets and data.

Technical Requirements:

  • Windows 10
  • Office 365
  • Microsoft Office
  • Intune/Conditional Access, MFA
  • Active Directory
  • Microsoft Server/Exchange OS
  • Microsoft Azure
  • Mimecast
  • Palo Alto Networks
  • Telephony
  • Antivirus

About the Role:

This is an exciting opportunity to join a leading IT MSP and work with some of London's top financial clients. If you have a proven track record of delivering high-quality technical support and are passionate about providing excellent customer service, we would love to hear from you.