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IT Support Specialist
2 months ago
Cloud Decisions is seeking a highly skilled and motivated IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our internal teams, ensuring the smooth and productive running of our IT systems and infrastructure.
Key Responsibilities:- Install and maintain systems to ensure the smooth and productive running of the Company, its systems and its employees.
- Ensure all users receive an excellent level of performance from their IT systems and equipment, which enables them to do their job to the best of their ability.
- Meet success criteria and performance targets.
- Deliver the wider security objectives of the Company, including ISO27001 and Cyber Essentials +.
- Reduce costs and drive efficiencies across the entire business.
- Write documentation and provide coaching to colleagues to ensure they can continue to learn from your experience and knowledge.
- 95%+ resolution of Internal IT tickets within SLA.
- Pass Microsoft certifications relevant to the job role and wider company objectives.
- 95%+ positive CSAT score on Internal IT tickets.
- Retention of Cyber Essentials+ and ISO27001 standards.
- Reduce overall IT spend by 15%.
- Desirable Technical Certifications: MD-102, MS-700, SC-400, AZ-104, AZ-140, Extreme networks WiFi, FortiGate firewalls.
- TCP/IP fundamentals.
- Microsoft Windows-based networks and servers, including Active Directory, Entra ID (Azure AD), Azure Virtual Desktop, Intune.
- Client computers running various Microsoft operating systems.
- iOS mobile devices and MDM experience.
- Experience of centralised administration, securing user environments with lock down.
- Experience of operating system installations, adding driver support for new hardware and maintaining builds.
- Ability to accurately test and diagnose problems in a systematic and logical manner prior to delivering projects to implementation.
- Ability to construct a UAT testing programme and deliver and test a working solution that meets the defined success criteria.
- Ability to design robust and supportable solutions with low administration and helpdesk overhead.
- High attention to detail, with an emphasis on providing a seamless, fuss-free but functionally rich end user experience to our end users.
- Ability to work autonomously for a wide programme of initiatives and projects, formulating a project plan and guiding it through to delivery.
- Configuring networking equipment.
- MS Office and other common client applications.
- Experience of application packaging and software deployment concepts and technologies.
- Group Policy, on-premise domains and other 'legacy' MS technologies.
- Microsoft Windows Server Update Services.
- Microsoft SQL Server installation and administration.
- RedStor backup solution.
