Business Transformation Consultant

6 days ago

Reading, Reading, United Kingdom M&G Full time

About the Role

We are seeking a highly skilled professional to join our team at M&G plc. As a key member of our organization, you will play a critical role in driving business growth and customer satisfaction through effective digital communications.

Key Responsibilities

  • Collaborate with colleagues to maintain and enhance controls, ensuring the overall control environment, customer outcomes, and operational risk reduction.
  • Create and deliver customer communications in support of regulatory and legislative changes, breaches, and remediation activities.
  • Develop targeted, one-off customer communications for product and proposition changes, including pricing and fund-related updates.
  • Drive digital adoption through customer campaigns, digitizing communications, and promoting digital adoption across relevant channels.
  • Deliver business targets and customer outcomes, designing new digitally enabled communications as part of our Digital Transformation roadmap.
  • Develop proactive digital adoption messages to increase online registration, self-service activities, and reduce call and paper costs.
  • Support the development of an enduring suite of templated communications, guiding consistent, compelling, and effective customer communications.
  • Ensure all stakeholders understand the importance of putting 'customer at the heart of the business' and its contribution to customer KPIs.

Our Culture

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and employee-led networks. We welcome individuals from all backgrounds and are committed to attracting, promoting, and retaining exceptional people.

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